#zappos / How Zappos revolutionized online sales
Delivering Happiness: How Zappos revolutionized online sales
Key Ideas for Best-selling Business Tony Shay
The history of the American company Zappos is an example of quick and impressive commercial success. Zappos is an online shoe store that has become famous and entered the textbooks for business schools as an example of the right, high-quality and successful corporate culture. Zappos CEO Tony Shay described the company’s experience in building long-term customer relationships in the book Delivering Happiness, and the publication instantly became a bestseller in the business literature segment.